Your IT infrastructure is fundamental to your success. We can manage the availability of your distributed IT infrastructure to improve business operations, user productivity and user satisfaction, while reducing costs. We can manage desktop/client devices, servers and networks. Our IT infrastructure management and network monitoring services include IT asset management, remote control, patch management, software distribution, and fault and performance monitoring and management.
Ellenet Pty Ltd. can monitor and manage your infrastructure to quickly detect and resolve issues before they impact your business. Our consultants follow ITIL-based processes and focus on incident avoidance through rigorous problem management and continuous improvement methodologies.
Our standard delivery model is via remote infrastructure management, but we are glad to deliver on-site IT support for our customers as well. We partner with CA using industry-leading tools such as CA IT Client Manager, CA Spectrum, eHealth and Wily. We also work with tools provided by our clients.
Our customized infrastructure monitoring and infrastructure management services improve performance, availability, and security while minimizing the costs associated with operating your IT infrastructure.
Technology is our business, and we have invested heavily to ensure that we attract and retain the best trained IT professionals around the globe. As a result, we are able to keep up with fast evolving technologies and deliver the very best to our clients.
You can count on our Data Center operational intelligence team, who maintain a high level of professional knowledge to perform network and server monitoring as well as administration.
Technical Assistance from Subject Matter Experts
• Network optimization
• SQL Clustering
• CheckPoint – Firewall Security
• Configuration Manager –automated deployments
• ArcServe backup/restore
• Remote technician dispatching
• Security – Intrusion detection, log file auditing, best practices
• Password self-service
Shared Services Center
Ellenet Pty Ltd. meets the most diverse client demands out of our Shared Services Center, which provides both the services of a Service Desk and Data Center to our clients who do not have the need to have a dedicated team.
Therefore, we can swiftly meet the needs of specific services with a great value and benefit to our clients.
• Improve your service
• Significantly reduce costs
• Consolidate all your issues in one place
• Gain speed in problem resolutions
• Gain time to focus on your core business
• Utilize solutions tailored to your needs
• Get tools to support you
• Refine and maintain your knowledge base
• Utilize highly knowledgeable staff
• Keep pace with the fast evolving technologies